Arnetta S Inf

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Verified Reviewer
| map-marker North Las Vegas, Nevada

Complaint of unit manager Trina at your Craig corner location Las Vegas nv

good evening my name is Arnetta shepherd and me and 2 of my children dined at your restaurant on Craig corner in north Las Vegas on February 1 and your general manager Trina was so rude and unprofessional. I had a problem with my chicken which she came out and took to the back but while she was back there we overheard her talking about this is not Popeyes or churches chicken idk what she think this is .

So I just wanted to inform you on how ghetto , loud and messy your general manager is . She talks about the customers to get workers in the back very loudly and when I brought it to her attention that she was heard saying the things we heard the only thing she said was ok my advice to you sir is please retrain your manager shes dealing with people daily and she really needs to be trained on how to deal with people I will never spend another dime there or recommend any of my friends and family to ever go back there thanks to her

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Loss:
$57

Preferred solution: She needs to be retrained on how to be professional and deal with paying customers. I also want a personal apology and and since she ruined our whole dinner I would like our whole order comped .

User's recommendation: Save your money

1 comment
Guest

If it was ruined , you should have left and not ate. Stay home if you can’t afford to eat out snowflake.

Anonymous
map-marker Bothell, Washington

Fraud charges by their Compnay

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Call center took our order charged our credit card. We live in Mukilteo WA. We always bought from the Everett WA Famous Dave's. We got there at 8pm they said they were closed & just to call and get our $27.51 canceled. Call Center sent order to Northgate. Not canceled ,& we got no food. We were ripped off.Do not call in orders
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User's recommendation: Watch out for their fraudulent practices

Anonymous
map-marker Bothell, Washington

Fraud charges by their Compnay

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I've written them 2 times, I don't why I have to keep writing them when NO one from Famous Dave's has tried to correct this wrong,
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User's recommendation: Do not call orders in, a third party doesn't get them correct & don't pre-pay!

Gbi B

No help at all

Bought e gift card but they wont accept it . No customer service at all, left me with 300$ bill that I bought
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Loss:
$300

Preferred solution: Full refund

User's recommendation: Never buy gift cards from them

Anonymous
map-marker New York, New York

Problem receiving paycheck

I worked a full shift 2/25/22 from 1:00pm-10:36pm at $9.00/hr. I had set up direct deposit through the onsite manager. Unfortunately due to transportation issues i was unable to continue employment. I contacted the manager, Mr. Ian Watts several times with the promise to fix my time and thus pay for my shift. After several attempts and no pay i was directed to the GM, Mr. Alan Castle. He promised to fix my pay as well. I still have yet to receive my earnings. Should i contact the EEOC and BBB? Or can this problem be fixed in company? The stoe information is as follows: Famous Daves 1135 Airway Blvd. El Paso, Texas 79925. 915-843-****. Please help me resolve this issue. This kind of thing looks bad on your company. Respectfully, Michael Noble.
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Rose C Bcs
map-marker Burton, Michigan

Didn’t get credit for a 330.00 order I purchased

Didnt get rewards bones for order that I placed that was three hundred thirty 330.00 dollars I shouldve gotten my bones
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Loss:
$175
Pros:
  • Good food
  • Food barbecue

Preferred solution: Give me the bones I earned for that purchase my history shows the purchase

User's recommendation: Check your rewards

Anonymous
map-marker Bothell, Washington

Fraud charges by their Compnay

I did a phone order for Everett WA it was 7:45pm. When I got there they said they were closed & I got a 3rd party call center. They said I wouldn't be charged. I called the phone number I ordered from (the Everett #) & got nothing. I now see charges on my credit card from Northgate. What's up with that? I have no food but 27$ plus change Charge to my card.
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User's recommendation: Never give Famous Dave your credit card number.

Liwanda W

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Verified Reviewer
| map-marker Mountainside, New Jersey

Poor Service

My husband and I met our fiend to celebrate her Birthday. We went to Famous Daves , mountainside NJ.

Check # 519** **/8/21. The waitress comes to the table with no greeting and attitude. We asked did they gave hot chocolate? She responds no why would we have hot chocolate.

We asked for coffee and it took 10 minutes to get the coffee. We asked for a spoon and she says let me see if we have any spoons. Then she finally returns and still with attitude, after I brought this to her attention. This point we are aggravated because the service is horrible.

We ask to speak with a manger, because she brings us hard cornbread. The manger comes with no apology for the experience. He begins to explain due to Covid they had no spoons. We are totally baffled by now.

The manager was extremely clueless. He says I have another waiter that just came in, let me have her assist you. It was a horrible experience. Then the food comes out cold.

The mashed potatoes, beans and the ribs were hard. We have been customers of Famous Daves a long time. We traveled from PA to Jersey for Famous Daves. The experience was horrible and Im extremely disappointed this is the way Famous Daves operate.

We spend over $100 yesterday for horrible food and service.

Please reach back to me. Liwanda Williams

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Loss:
$113
Pros:
  • Good food
Cons:
  • Very poor costumer service

Preferred solution: Gift Card

Tonita C

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Verified Reviewer
| map-marker Los Angeles, California

Complaint

I returned a brisket dinner to your store because brisket was tough unable to eat.Mgr Mac stated on my next visit I would get a credit. A few days later I returned purchasing another meal not mentioning the credit when Mgr Mac referred to me as babe. Mind you i am 76yrs old. This was condescending to me and I have not returned to your store.
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Loss:
$14

Preferred solution: Full refund

Tammie G Aih

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Verified Reviewer
| map-marker Tacoma, Washington

Worse experience ever

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Prepaid for my to go order show up to get my food and they tell me it's gonna be more than an hour and a half. I said forget just cancel my order and I left I check my debit card and they still charged my account $88.00. Can't get ahold of the restaurant it goes through a call center which I didn't know. These people taking the orders are clueless I get hangups when I complain and wrong # to reach the corporate office this restaurant should be shut down soooooo pissed off right now. But it isn't over I'm gonna get my money because I'm about to raise all kind of *** I have been to another famous Dave's restaurant but this particular one is *** Pissed off!!!
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Loss:
$88

Preferred solution: Full refund

User's recommendation: Do not go to this place its awful

Anonymous
map-marker Naperville, Illinois

Didnt like the food

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Famous Dave's on Vincennes Road in Indianapolis Indiana will never get any business from me...I spend quite a bit of money on food there..a few orders of boneless wings which turned out to look like..chicken nuggets..I called the manager and talked to her I assume the lady whom I explained what was wrong had told her my complaint so she said the same as the lady whom had picked up the phone..manager's attitude was like you got what you got and that's that..I did get what I got..but ..I will never go back to Famous Dave's again
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User's recommendation: Be sure on what you're ordering

Anonymous
map-marker North Fork, California

Employee complaints

Hi, my name is Gillianne Milligan and I started working for famous Daves in September of this year. My job was threatened today because they found out I was looking for a second job.

They have had me come into work for 30 minutes, 1 hour occasionally and then sent me home, I live 30 minutes away from the location. They keep my tips from catering orders. Not only that, but they've said they don't belong to me. They started me as a hostess, and I was quickly moved up to to-go server and then put back as a host for being sick as a punishment.

My GM, Wes dollarhyde has had a negative attitude towards me since I began working there. He favors Hispanics, and I believe he feels negatively towards me because I am white. They lead me on constantly and lie to me, telling me I will be made a server, but they never deliver on this promise.

I have also been sent home so that one of my other coworkers that Wes favors could take my place in to go. I feel as if I have been treated unfairly, and I want to be sure that you are aware of how your managers are representing famous Dave's.

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Marie D Apt

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Verified Buyer
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Verified Reviewer
| map-marker Kalispell, Montana

Had the worst experience in kalispell mt

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Famous Daves - Had the worst experience in kalispell mt
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Updated by user May 14, 2021

Famous Daves has failed to even respond to this issue.. Totally blown away by lack of care or concern from the company..

Original review Mar 26, 2021
I ordered a 60 meal at famous daves and was very angry when i got home.. it was a to go order on March 26th at 540 pm at table 503.. My name is Marie.. the coleslaw was hot when we opened it up and were afraid to even eat it.. the brisket and the ribs were mostly fat and over done by far.. the corn bread was burnt, the chicken was dry.. we ended up feeding it to our dogs.. I am blown away the sever or the cook felt proud of the meal they sent out to me i would be ashamed of that decision.. i will never eat here again
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Loss:
$69
Cons:
  • I hated it

Preferred solution: I would like them to give us a meal that we want or would eat and apology.

User's recommendation: Do not ever get a carry out

Gina R Dli

Did not receive the 2 $10 bonus gift cards

No one was available to take my call. The $50 gift card plus the 2 additional $10 gift cards are a Christmas gift but the recipient only received the $50 gift card and I want to make sure that they receive the other 2 $10 dollar gift cards. Please assist me to resolve this issue. Thank you.
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Loss:
$20

Preferred solution: Deliver product or service ordered

Marla T Apr

Missing bonus cards

I got 2 $50 dollar gift cards because they were offering bonus gift cards with it.but I only recieved the 2$50 ones.ive already sent 2 emails with the gift card numbers and havnt heard anything other than they recieved my email
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Pros:
  • Consistently good food
Cons:
  • Not recieving my cards

Preferred solution: Deliver product or service ordered

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